Support
A person reads
every message.
Write to us.
We are a small team. A reply usually takes a few days. If someone is in immediate danger, contact your local emergency services rather than waiting for us. In India, dial 112.
Where to write
- [email protected]
- Your account, signing in, your application and its review, a report you filed, an appeal, or anything else about the app.
- [email protected]
- Questions about your personal information and the choices in our Privacy Policy.
- Grievance Officer
- A formal complaint about content on Sapiomate, or about how an earlier complaint was handled.
- [email protected]
- Security researchers, press, and anyone writing about the service rather than their own account.
Write from the email address on your account so we can find it. Please do not send passwords, one-time codes or identity documents by email. We will never ask for them.
What you can do yourself
Most things do not need a message. These are in the app.
- Block and report
- From any profile or conversation. A person reviews every report, and you can report a profile, a message, a photograph or a pool.
- Turn off location
- In privacy settings, at any time. You disappear from Human Ground immediately, and Human Ground disappears from you.
- A copy of your data
- Request it from Settings. We build an archive and email you a link that works for 48 hours.
- Delete your account
- From Settings. Your profile disappears at once. You have 30 days to sign back in and restore it. After that, everything is destroyed and cannot be recovered.
Your application
A verification partner reviews each application, and the app tells you when a decision has been made. If the app says your account is being reviewed, we will be in touch. We cannot say more about a review while it is open, and we can decline an application without giving a reason. Being declined is not a statement about you.
Also